ibaje's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how ibaje collects, uses, and protects your information.
Table of Contents
This privacy policy applies to all users of the ibaje platform. You are requested to read it carefully before using our services.
Introduction
ibaje ("we", "us", or "platform") is an online entertainment and betting service provider. We are committed to creating a safe, transparent, and trustworthy environment for users in Bangladesh. This privacy policy will explain how we collect your personal information, the purposes for which we use it, and how we keep it protected.
By using the ibaje website or services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
Data Collection
ibaje collects your information in several ways. Details are provided below:
2.1 Registration Information
When you open an account with ibaje, we collect the following information:
- Full name (as per national identity card)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- National identity card or passport number (for identity verification)
2.2 Financial Information
To process deposits and withdrawals, we collect the following financial information:
- bKash, Nagad, Rocket, or Upay mobile account number
- Bank account details (where applicable)
- Transaction history and amounts
2.3 Automatically Collected Information
When you browse our platform, the following information is recorded automatically:
- IP address and device type
- Browser information and operating system
- Pages visited and session duration
- Referral source (where you came from before reaching our site)
- Gaming activity and betting history
Purpose of Data Use
ibaje uses your personal information only for specific and legitimate purposes. These purposes are:
3.1 Service Operations
- Managing your account and ensuring its security
- Processing and verifying financial transactions
- Providing customer service and support
- Verifying age — only users aged 21 or above may use our services
3.2 Security and Fraud Prevention
- Detecting account hacking and fraud
- Complying with anti-money laundering (AML) policies
- Monitoring suspicious activity
3.3 Improved User Experience
- Suggesting games and offers based on your preferences
- Improving platform performance
- Informing you about relevant promotional offers and bonuses
3.4 Meeting Legal Obligations
If required to comply with applicable laws, regulations, or government orders, we may be obliged to use or disclose your information.
Data Storage and Protection
ibaje uses industry-standard technology to protect your personal information. Our security measures include:
- SSL/TLS Encryption: All data transfers on our site are protected by 256-bit SSL encryption.
- Encrypted Database: All collected information is stored on servers in encrypted form.
- Access Control: Only authorized personnel may access your information.
- Regular Security Audits: Our systems undergo regular security audits.
- Firewall Protection: Advanced firewalls and IDS systems are used to prevent external attacks.
4.1 Data Retention Period
We retain your information for as long as your account remains active. After account closure, certain information may be kept for a defined period to meet legal obligations, but not for active use.
Sharing Data with Third Parties
ibaje never sells your personal information or discloses it to third parties for commercial purposes. However, data may be shared in the following cases for the purpose of operating our services:
5.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These organizations are governed by their own respective privacy policies.
5.2 Technology Partners
Gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may receive a limited amount of technical data in order to provide services. They are contractually bound to comply with ibaje's privacy standards.
5.3 Legal Requirements
We may disclose information in response to a court order, a request from an investigating authority, or to comply with applicable law. In such circumstances we will provide only the minimum information necessary.
5.4 What We Will Never Do
- We will not sell information to advertisers or marketing agencies
- We will not transfer information to third parties without consent
- We will not share your profile with other online platforms without your permission
Cookies and Tracking
ibaje uses cookies and similar tracking technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and security.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to collect site usage statistics in order to improve the platform.
6.2 Cookie Controls
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit some functionality of the site. The use of analytics cookies is entirely optional.
User Rights
Every user of ibaje enjoys the following rights regarding their personal information:
7.1 Right to Know
You may contact us at any time to find out what information we hold about you. We will respond to your request within 30 business days.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via live chat.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, information retained to meet legal obligations falls outside this scope.
7.4 Right to Data Portability
You may obtain a copy of your personal information. This will generally be provided in a commonly used digital format.
7.5 Right to Object to Processing
You may object to the use of your information for marketing communications or profiling. In that case, we will stop using your information for that purpose.
Account Closure and Data Deletion
You may close your ibaje account at any time. A request to close an account must be made via live chat or email.
8.1 Account Closure Process
- Before closing your account, please withdraw any remaining balance (minimum withdrawal ৳500)
- Any active bonuses will be cancelled
- Logging in will not be possible after the account is closed
- Processing a request may take up to 5 business days
8.2 Data Retention Policy
Even after an account is closed, transaction records and identity verification information must be retained for a specified period under legal obligations and anti-money laundering regulations. Once that period has passed, the information will be permanently deleted.
Protection of Minors
ibaje services are only for those aged 21 or above. We do not intentionally collect any information from minors.
We verify age at the time of registration. If a person registers using false information, we reserve the right to immediately close that account and will delete the collected information.
Policy Changes
ibaje reserves the right to update this privacy policy at any time. In the event of changes:
- The updated date on this page will be changed
- Registered users will be notified by email in the case of significant changes
- Continued use of the service after changes will be considered as consent to the new policy
- If you do not agree to the new policy, the option to close your account will always be available
We recommend that you visit this page regularly so that your understanding of the latest privacy policy stays up to date.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Handles all requests related to personal information
Your privacy is extremely important to us. We always make every effort to protect your information.